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🍽️WhatsApp CRM for Restaurants

Take WhatsApp Orders, Table Bookings & Feedback — Automatically

AurixCRM helps restaurants automate WhatsApp order-taking, table reservations, pre-order confirmations, and post-visit feedback collection — without hiring extra staff.

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80%

Of reservations via WhatsApp

More repeat visit campaigns

45%

Increase in positive reviews

0

Extra staff needed

The Problems Restaurants Face With WhatsApp

AurixCRM was built to solve the exact challenges restaurants & food teams face every day.

Phone calls for reservations are inefficient

Every table booking call takes 3–5 minutes of staff time. During peak hours, calls go unanswered and guests book elsewhere.

No system to drive repeat visits

Restaurants have loyal customers but no automated way to send birthday offers, special menu announcements, or event invitations over WhatsApp.

Feedback is informal and uncollected

Most post-dining feedback happens verbally or on Zomato. There's no system to proactively collect WhatsApp feedback and respond to issues before they become public reviews.

How AurixCRM Solves It for Restaurants

WhatsApp Table Booking Automation

Customers send "book a table for 4 at 8 PM" — the chatbot flow collects name, date, time, and party size, then confirms the reservation automatically.

Menu Sharing & Order Collection

Send your digital menu in WhatsApp and collect takeaway or delivery orders via a conversational flow — no third-party app needed.

Loyalty Broadcast Campaigns

Send personalised WhatsApp messages to your customer list for weekend specials, new menu launches, and exclusive member offers. Track read receipts in real time.

Post-Visit Feedback Automation

Automatically send a WhatsApp feedback request 2 hours after a reservation, capturing ratings and comments before they go to Zomato or Google.

We moved 80% of our table reservations to WhatsApp in one week. The chatbot handles it all and our reception team is now free to focus on guest experience.

Chef Anand Rao

Owner, Spice Garden Restaurant, Coimbatore

Frequently Asked Questions

Can AurixCRM handle WhatsApp orders for delivery?
Yes. The chatbot flow builder can walk customers through menu selection, collect their address, and confirm the order — all within WhatsApp. Orders can be relayed to your kitchen display or POS via webhook.
Can I send weekly menu specials to my WhatsApp subscriber list?
Yes. The broadcast feature lets you send template messages to all opted-in customers. You can schedule weekend specials, seasonal menus, and event invitations in advance.
How does the post-visit feedback sequence work?
You set a pipeline stage called "Visited". When a reservation is marked as completed, AurixCRM waits your configured delay (e.g., 2 hours) and then automatically sends your feedback template message.
Is this compliant with WhatsApp's messaging policies for restaurants?
Yes, as long as messages are sent through pre-approved templates (for marketing) or within the 24-hour customer-initiated window (for order and booking confirmations). AurixCRM guides you through template approval.

Automate your restaurant's WhatsApp communication

Set up in under 5 minutes. No credit card required.