AurixCRM's Shiprocket integration listens to every shipment status event and automatically sends a personalised WhatsApp notification — eliminating "where is my order?" customer queries.
Shiprocket handles shipment logistics for thousands of Indian D2C and e-commerce brands. AurixCRM's Shiprocket integration connects via webhook to receive every shipment event in real time — and converts each event into a personalised WhatsApp message to the customer with tracking details, expected delivery time, and next steps.
Step-by-step setup guide
Log in to Shiprocket, go to Settings → API, and generate your API key. Note your account email and key.
Enter your Shiprocket API credentials in AurixCRM's Integrations panel. AurixCRM registers a webhook endpoint with Shiprocket to receive real-time shipment events.
Configure which WhatsApp template to send for each Shiprocket status: Picked Up, In Transit, Out for Delivery, Delivered, Delivery Attempted, RTO Initiated.
From this point, every Shiprocket status change triggers the corresponding WhatsApp notification — with the customer's name, AWB number, and real-time tracking link personalised in each message.
Send automatic "Your order has been dispatched" and "Out for Delivery" WhatsApp messages for every Shiprocket shipment — reducing inbound tracking queries by 50%+ and improving customer satisfaction scores.
When Shiprocket reports a failed delivery attempt, AurixCRM automatically sends a WhatsApp message with a re-scheduling link and the customer's order details — recovering revenue that would otherwise be returned.
When an order is marked RTO (Return to Origin), AurixCRM sends the customer a WhatsApp message asking if they'd like to re-order or receive a refund — with a payment link or reorder button.
Ready in 10 minutes. No credit card required.