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🛒WhatsApp CRM for E-Commerce Stores

Recover Abandoned Carts & Drive Repeat Orders on WhatsApp

AurixCRM connects to your WooCommerce store to automatically recover abandoned carts, send order updates, and run re-engagement campaigns — all over WhatsApp.

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60%

Cart recovery message open rate

12%

Average cart recovery rate

40%

Fewer "where is my order" queries

2.3×

Higher re-order rate vs email

The Problems E-Commerce Stores Face With WhatsApp

AurixCRM was built to solve the exact challenges e-commerce teams face every day.

70%+ of carts are abandoned

Most online shoppers add products and leave. Email recovery rates are below 5%. WhatsApp recovery messages see 60%+ open rates.

Post-purchase experience is broken

Customers have no idea where their order is. Support tickets pile up for tracking queries your team has to answer manually.

No mechanism for repeat purchases

Your existing customers are your best revenue source, but there's no systematic way to re-engage them with relevant products on a channel they actually read.

How AurixCRM Solves It for E-Commerce Stores

Abandoned Cart Recovery

When WooCommerce detects an abandoned cart, AurixCRM automatically sends a personalised WhatsApp message with the cart items, a recovery link, and an optional discount code.

Order & Shipping Notifications

Automatically send WhatsApp messages for order confirmation, dispatch, and Shiprocket tracking updates — eliminating "where is my order?" support queries.

Re-engagement Broadcasts

Segment customers by purchase history and last order date, then send personalised WhatsApp campaign messages with curated product recommendations.

WhatsApp Catalog & Shop

Publish your WooCommerce product catalog inside WhatsApp. Customers can browse, add to cart, and place orders without leaving the chat.

The abandoned cart WhatsApp sequence recovers 12% of our lost orders every month. That alone pays for AurixCRM 10 times over.

Arjun Das

Founder, Craftique Decor, Calicut

Frequently Asked Questions

Which e-commerce platforms does AurixCRM integrate with?
AurixCRM has a native WooCommerce integration. Shopify and other platforms can be connected via webhooks or Zapier.
How does abandoned cart detection work?
AurixCRM polls your WooCommerce store for orders in the "pending payment" status older than a configurable threshold (default: 1 hour). It then triggers the WhatsApp recovery sequence.
Can I include coupon codes in recovery messages?
Yes. You can create WooCommerce coupon codes and include the code or a unique recovery link in your WhatsApp template message to incentivise checkout completion.
Does WhatsApp allow promotional messages?
Yes — through pre-approved template messages. AurixCRM helps you set up compliant marketing templates that pass Meta's approval process for promotional and transactional use cases.

Start recovering abandoned carts with WhatsApp

Set up in under 5 minutes. No credit card required.