AurixCRM connects your official WhatsApp Business API number to a shared team inbox where agents can collaborate, assign conversations, and respond — with full management visibility.
Set up in minutes. Results from day one.
Link your Meta-verified WhatsApp Business API number to AurixCRM in under 5 minutes. No personal WhatsApp number or WhatsApp Web needed.
Every incoming WhatsApp message appears in AurixCRM's shared inbox — visible to all agents (or just assigned agents, depending on your settings).
Assign conversations to specific team members, add private internal notes, tag conversations with labels, and see who's typing — without forwarding messages to anyone.
See response time metrics, agent performance, open conversation count, and SLA breaches — all from the reporting dashboard without reading individual messages.
When inquiries go to one agent's phone, the whole team is blind. A shared inbox means any agent can pick up any conversation — even when the owner is offline.
Every message, note, and assignment is logged with timestamp and agent name. Managers know exactly who responded, when, and what was said.
Add 15 agents to one WhatsApp number without confusion. Each agent only sees conversations assigned to them, reducing cognitive overload and message conflicts.
With auto-assignment rules and real-time notifications, response times drop from hours to minutes — and customers feel the difference.
| Capability | AurixCRM | Other Tools |
|---|---|---|
| Multi-Agent WhatsApp Access | ✅ Up to 15 agents on Pro | ⚠️ Limited in free plans |
| Conversation Assignment | ✅ Manual + auto round-robin | ✅ In most inbox tools |
| Internal Notes (Private) | ✅ Per-conversation notes | ⚠️ Not in all tools |
| CRM + Pipeline Built-In | ✅ Full CRM in same product | ❌ Inbox only, no CRM |
| AI Lead Scoring in Inbox | ✅ Gemini scores visible | ❌ Not available |
| Price per Agent | ₹199/user/mo | $20–50/user/mo (inbox only) |
Free plan available. No credit card required.