Make & Receive VoIP Calls and Hand Off to WhatsApp — From One Dashboard

AurixCRM's Bonvoice integration gives your team a browser-based softphone widget for making and receiving VoIP calls — with one-click WhatsApp handoff to continue conversations in the channel customers prefer.

Setup time: 20 minutes

Difficulty: Medium

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About This Integration

AurixCRM's Bonvoice integration embeds a softphone widget directly in your CRM dashboard. Agents make and receive calls without switching apps. Every call is automatically logged on the contact record with duration, agent, and outcome. After a call, agents can instantly send a WhatsApp follow-up template with one click — no manual number lookup or app switching.

How to Connect Bonvoice VoIP to AurixCRM

Step-by-step setup guide

Configure Bonvoice SIP Credentials

Get your Bonvoice SIP username, password, and server details from your Bonvoice dashboard. Enter these in AurixCRM's Telephony settings.

Enable Softphone Widget

Activate the softphone widget in AurixCRM. Agents see a floating dial pad accessible from any page in the CRM. WebRTC enables calls directly in Chrome or Edge — no desk phone required.

Call Logging is Automatic

Every incoming and outgoing call is logged on the corresponding contact record with timestamp, duration, agent name, and a link to the call recording (if enabled in Bonvoice).

Handoff to WhatsApp With One Click

During or after any call, click "Send to WhatsApp" in the softphone widget to open a template selector. Choose your follow-up template and send — the message lands in the shared inbox conversation thread.

Popular Ways Teams Use This Integration

Sales Teams Making Outbound Calls

Sales teams making high-volume outbound calls can dial directly from the CRM contact record, log the outcome, and immediately send a WhatsApp quote or brochure without switching tabs.

Inbound Lead Qualification

When a prospect calls your business number, AurixCRM matches the caller ID to an existing contact (or creates a new one), giving the agent full context before answering. Post-call, the WhatsApp handoff sends the lead a tailored follow-up.

After-Hours Callback Management

Calls that come in after hours are logged automatically. The next morning, agents see a list of missed calls in AurixCRM and can send each caller a WhatsApp message in seconds — recovering after-hours leads systematically.

Integration FAQ

Does AurixCRM work with standard SIP VoIP providers other than Bonvoice?

The softphone widget is built on WebRTC and is compatible with SIP-based VoIP providers. Bonvoice has been tested and certified. Other SIP providers (Voxbay, Knowlarity, etc.) can be configured — contact AurixCRM support for setup assistance.

Can I see call recordings inside AurixCRM?

Yes. If call recording is enabled in your Bonvoice account, AurixCRM links the recording to the contact record's call log entry. Recordings are played back via a secure link.

What internet connection is needed for VoIP calls in AurixCRM?

A stable broadband or 4G connection with at least 1 Mbps upload and download speed is sufficient for VoIP calls. We recommend a wired connection or reliable Wi-Fi for call centres making high call volumes.

Can multiple agents use the softphone simultaneously?

Yes. Each agent has their own Bonvoice extension in AurixCRM's telephony settings. Multiple agents can make and receive calls simultaneously — calls are routed to the correct extension, not broadcast to all agents.

Add VoIP calling to your WhatsApp CRM

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