AurixCRM connects to Shiprocket and your order systems to automatically send dispatch alerts, tracking links, and delivery confirmations over WhatsApp — eliminating inbound "where is my order" calls.
50%
Reduction in tracking call volume
25%
Fewer failed delivery attempts
4.8★
Average customer satisfaction
100%
Automated shipment notifications
AurixCRM was built to solve the exact challenges logistics & delivery teams face every day.
"Where is my shipment?" is the #1 call. Every one of these is an avoidable, manual, expensive touch that burns agent time.
When customers aren't home for delivery, the attempt fails. Without a proactive WhatsApp pre-delivery alert, re-delivery costs eat into margins.
Customers feel anxious when they have no visibility into their shipment. Poor communication leads to disputes, chargebacks, and negative reviews.
Trigger WhatsApp template messages for every shipment milestone: Order Confirmed, Dispatched, Out for Delivery, Delivered — zero manual effort.
Native Shiprocket webhook listener pushes tracking events directly into AurixCRM. No manual copy-pasting of tracking numbers or delivery statuses.
Send a "Your order is out for delivery today" WhatsApp message with the driver's contact and a tracking link — reducing failed delivery attempts.
All inbound WhatsApp queries from customers land in a shared team inbox, with AI-generated suggested responses for common tracking and delay questions.
“We used to handle 200+ "where is my package" calls a day. After AurixCRM's automated WhatsApp notifications, that dropped to under 30. Our team can now focus on exceptions.”
Vikram Nair
Operations Manager, SwiftRoute Logistics
Set up in under 5 minutes. No credit card required.